News

Hand Flyer Delivery

Urgent Hand Carry Delivery

August 5, 2021

On Friday morning before the August long weekend, many Canadians were looking forward to the end of the day, when their 3 day weekend would get started.  However, that morning Power Link received a call from a customer with an urgent, life or death request:  Someone in St. John, New Brunswick needed a cancer drug as soon as possible – in hours, not days.  Unfortunately, the cancer drug was in a warehouse in Concord, Ontario. Time Sensitive Medicine Urgent Life Saving Medicine Required The Power Link staff went straight in to action and quickly got a Hand Carrier on standby ready to fly the drug to New Brunswick and hand it off to a local courier.  We also needed to book flights, a hotel, and book the courier drivers to help both in Toronto and New Brunswick - fast.  With only a one stop, connecting flight to Fredericton available, taking off in just a few hours, and over 2 hours of combined courier driving to be done before and after the flights, there was a lot of work to do, and not a lot of time to do it.  However, we got the job done.  The drug was delivered to St. John, New Brunswick, 1288 kms away, at 12:02am.  This was roughly 15 hours after receiving the request.  It was very satisfying for us to do our part and help a cancer patient in their time of need. If you ever find yourself in need of an urgent hand carry delivery, just give us a call or send us an email.  We would be more than happy to help!

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Have A Healthcare Shipment Emergency? See how Power Link will answer your call.

March 29, 2021

If you have an emergency and your shipment just has to get there quickly, Power Link can help.

Recently, a customer called us with a healthcare related emergency. Sadly, a baby at a hospital in Ottawa needed to be put on a ventilator. Unfortunately, the ventilator required was in Mississauga. The customer called us that morning and told us about their predicament. We told them that we can help, and at 8:57am the customer placed the order. We picked up the ventilator at 9:41am in Mississauga, drove through the Toronto traffic and then straight to Ottawa. We delivered it to the hospital in Ottawa at 4:10pm. The customer and everyone else involved were very grateful, and we were very happy that we could help. Requests like this are very urgent, but we specialize in urgent deliveries. It is always very satisfying for us to be of service, particularly in this case by helping a family and their medical staff in their time of need. If you have an urgent request and your item just has to get there quickly, no matter what, just give us a call. We are here to help.

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Free on Board

What Is FOB Shipping Point and FOB Destination?

March 19, 2021

Free on Board (FOB) is to make it easier for shippers and carriers to understand who is responsible in the event that goods are damaged during transit. Freight Costs The sales/purchase invoice should indicate when ownership of the goods transfers from the seller to the buyer. The company that owns the goods while they are being transported to the buyer`s place of business pays the transportation charges and is responsible for any damage to the merchandise during transit. In North America, the point where ownership is transferred is called the FOB point and may be expressed as either "FOB destination" or "FOB shipping point." The letters FOB mean "free on board." Free On Board Free On Board FOB shipping point means: Ownership changes from the seller to the purchaser when the goods are placed on the carrier by the seller - the "shipping point." The purchased pays the freight costs and is responsible for damages. FOB destination means: Ownership changes from the seller to the buyer when the goods are delivered by the carrier to the purchaser's place of business - the destination." The seller pays the freight and is responsible for damages. Common Terms of Sale for U.S. Domestic Transactions

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Hand Carry Orders

Hand Carry / Onboard Carrier Services

January 15, 2021

Did you know that Power Link Expedite now offers Hand Carry services?

If you have an extremely urgent, time sensitive shipment that needs to be flown to its destination at a moment’s notice, we are here to help.  Your shipment will be hand carried by one of our couriers who personally escorts and delivers your package directly to the recipient. Recently, with just a few hours notice, Joe flew life saving medicine from Ontario to a hospital in Winnipeg for a 4 year old child in need. We received the hand carry request earlier in the day and that same evening Power Link hand delivered the time sensitive medicine on time.

How to place Hand Carry / Onboard Carrier orders with Powerlink

During our regular business hours (Monday to Friday from 8 AM to 5 PM, excluding holidays), please call our main phone number at 905-693-1143 and ask for Joe Biron. You can also email your request to: info@powerlinkcourier.com For after-hours Hand Carry Orders, please call Joe directly at 647-993-5311. When you call or email, we will require the following information:
  • A description of the item(s) to be shipped, including box count, dimensions, and weight.
  • Pick up location address, contact name & cell phone number.
  • Delivery location address, contact name & cell phone number.
  • Date & Time that the item(s) will be ready to be picked up.
  • Date & time that the item(s) need to be delivered by.
PLEASE NOTE THE FOLLOWING RESTRICTIONS, DUE TO AIRLINE POLICIES:
  • A hand carrier is limited to only 1 box or 1 bag as carry-on luggage.
  • If you would like a hand carrier to carry more than one box and therefore check the items in to the checked luggage/cargo section of the aircraft, there is a limit of 10 boxes per hand carrier.
Contact us today to learn more about our onboard services or to request a quote, and deliver your package right the first time!

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Have Christmas / Holiday Gifts Safely Delivered To Your Customers.

October 30, 2020

With many companies restricting external visitors this year given the COVID 19 pandemic, how will you deliver your Christmas / holiday gifts to your best customers?

The holiday season is almost here.  Many businesses use the holiday season to show their appreciation to their clients by having their salespeople hand deliver a holiday gift.  But with coronavirus concerns and many companies restricting outside visitors, how will companies show their customers the appreciation they deserve?

The answer of course is that this year, the gifts will need to be delivered by a third party.  We have been receiving inquiries from a number of companies looking for quotes to use Power Link to deliver gifts to their customers this holiday season.  We have 35 drivers ready to go.  If you would like our help with your Christmas gift deliveries this year, please let us know!

You can give us a call at 905 693 1143, or email us at info@powerlinkcourier.com,  or simply visit our website at www.powerlinkcourier.com

 

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Things to Know Before Your First Big Shipment

November 20, 2015

courier services The cost of shipping can make or break your business, whether you’re brick and mortar or online. With the advent of online shopping, brick and mortar stores are forced to find new ways to retain their customers. Shipping products is a big part of that. If your shipping costs are too high, customers are going to go elsewhere, especially if your competitors can offer lower shipping costs. Before your store opens, there are several things you need to take into account to ensure you and your customers get the best possible service.

Research

It's well worth the time to do research before jumping into a shipping plan, believes Sergiy Lishchuk, owner of Skokie, Illinois-based Ukrainochka. Before opening his business dealing in Ukrainian arts and crafts, he researched what successful retailers were doing with their shipping policies. "I looked at Amazon, overstock.com and lots of eBay stores and compared them to see what worked best," he explains. All the major shipping vendors like USPS, FedEx, UPS and DSL publically provide a list of their services and rates on their sites. You should also check sites like www.iship.com and www.InterShipper.com, which ask for information like package size, weight and location information to work out the cheapest way to send packages. Many of these vendors will have representatives that you can arrange to meet with to review their needs and explain options. "Arrange meetings with the reps and find out just what options are available. There may be things you didn't know about that will work well for your business," suggests Ramon Ray, founder of a business and technology consulting firm in New York City named SmallBizTechnology.com.

Who pays for shipping?

Keeping all this in mind, woothemes.com states that “it might be a good idea to offer flat rate shipping or to absorb shipping (or at least part of it) as an expense on your end to keep customers on the path toward conversion.” If you do the right thing by your customers and keep your costs low, you will build a loyal customer base. "In this competitive environment where there's very little customer loyalty, things like shipping matters," concludes small-business consultant Steve Strauss. "Eat the shipping. It's a small cost to you, and customers will respond." Weigh up your options before deciding, taking your customer base and reach into account. If you have international customers, it may not be feasible to offer a flat-rate or take the financial hit of paying for shipping yourself. Some of your customers will be more forgiving than others, so think carefully before embarking on either course.

Ready to Find Your New Shipping Company

At Power Link Expedite, we know that the items we deliver hold great importance and/or value, and we strive to reach our customers’ expectations. Whether you’re shipping within the Greater Toronto Area, or to elsewhere in Canada or the US, Power Link Expedite will get the job done through state-of-the-art technology, experienced drivers, and high quality customer service. Contact us today to learn more about our courier services, or to request a quote, and deliver your package right the first time!

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Is Your Business Getting the Most From Today’s Shipping Technology?

November 10, 2015

courier services It’s time to ask what else your courier company can do for you. Can you find your shipment at any given time? For that matter, can you reach your courier’s customer service at any given time? Today’s courier technology gives you unprecedented access and control during the entire shipping process. If your current company doesn’t offer the following, it’s time to ask why.

Package Tracking

This is obviously the most important feature. Today’s technology gives you the ability to see exactly where your shipment is, right now. Framing a realistic expectation of when things will arrive is important for both you and your recipients. There is also the piece of mind of knowing exactly what is happening at all times.

Ordering

Ordering can be a massive time drain, so make sure your courier gives you the tools to help you place small and bulk orders, as quickly as possible. Your courier should offer you the ability to:
  • Place an order online
  • Print waybills
  • Track the status of your shipment with email updates
  • Receive an electronic Proof of Delivery (P.O.D.)
  • View your invoices
  • Search for previous shipment records
  • Access your shipment history online
  • Receive your invoices and statements electronically
  • Update your address book

Dispatch and POD

You also need to work with a company who has a constant understanding of where exactly their fleet is at all times. That way, they can dispatch the closest possible agent to come pick up your rush delivery. Otherwise, you can lose valuable time, before you have even sent anything. Also, all drivers should be equipped with mobile data terminals, which instantly record and transmit pick-up and “proof of delivery” information so your delivery data status and updates are time-stamped and available online. This ensures your package arrives in the right hands, every time. If your courier doesn’t offer you this level of service and accountability, it’s time to find a courier that can.

Looking for a Reliable Courier Service?

At Power Link Expedite, we assist countless businesses achieve their needs through our state-of-the-art technology, experienced drivers, and high quality customer service.  For over 15 years, we have shipped items large and small across the GTA, Canada and to the US. For more information about how we can help you, visit our website to learn more about our services, or contact us to request a quote, and step up your game to offer quality courier services like the biggest players.

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These Legal Documents Can’t be Emailed and Need to be Couriered

November 9, 2015

legal courier services While even your legal documents can often be sent to relevant parties using email or fax these days, sometimes only a print copy or the original will do. The management of these documents can have very important consequences for you or those close to you--the need for the original is a good indication of their significance--so it is important that you handle them correctly. Here are three types of life-altering legal documents that can't be sent by email.

1. Passport Documents

Your passport is a symbol of freedom, leisure, and excitement. Your first adult passport must be applied for either in person or by mail. You will need to ensure that you send the completed application and appropriate supporting documents as outlined by the government of Canada.

2. Estate Documents

The authenticity of a will is paramount, so the original document is often required. As Canadian Living explains, only the original can be presented in court, so if you need to send your will or that of someone in your life somewhere for legal reasons, you will need a courier.

3. Immigration Documents

If you are immigrating to or planning to extend a stay in Canada, getting the application process right could affect the rest of your life. While some immigration applications can be applied for online now, others remain paper-based. While the government is now accepting visitor visa applications, work and study permit applications, Express Entry permanent residence applications, and Interim Federal Health Program applications online, many programs require that a hardcopy be mailed to a case processing centre. Spousal sponsorships and sponsorships of parents or grandparents are included in those applications that must still be mailed physically. Similarly, according to Citizen and Immigration Canada, when submitting an application for a permanent residence card, completed applications and the supporting documentation must be mailed to the Case Processing Centre in Sydney, Nova Scotia. Even urgent applications (for those leaving Canada to travel) must be mailed. The delivery of these documents can be highly time sensitive, whether you are dealing with travel plans, inheritance issues, or immigration concerns. If you need a courier who will deliver your legal documents quickly and securely, consider Power Link Expedite.

Looking for a Reliable Courier Service to Ship Legal Documents?

If you constantly handle legal documents, then you probably know that such documents should be couriered as opposed to sending them via regular mail. At Power Link Expedite, we assist countless businesses achieve their needs through our state-of-the-art technology, experienced drivers, and high quality customer service.  For over 15 years, we have shipped legal documents across Ontario, Quebec and to the US. For more information about how we can help you, visit our website to learn more about our services, or contact us to request a quote, and step up your game to offer quality courier services like the biggest players.

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How to Track an Important Order

August 31, 2015

courier serviceThe logistics industry has benefited greatly from the technological developments of the past couple of decades, enabling this sector to provide services in a more cost-effective manner. In addition to reducing the amount of time it takes to deliver goods, the ability to closely track packages and delivery personnel helps to ensure that logistics companies get the most out of their staff and infrastructure. As a consumer who needs to make sure that a package arrives on time, it’s key to understand how to track the delivery of an important order.

At the Warehouse

The first step of keeping track of an important order happens at the facility which accepts the request. A warehouse or storage facility keeps close tabs on all inventory and monitors the activity of the pickers and packers who locate the item before packaging it to be sent away. Most inventory are typically labelled with barcodes that can be scanned and linked into a logistics database that registers the status of the order. This allows the person making the order to see that the item isn’t stuck in warehouse limbo, but instead has been promptly prepared for delivery. The computerized database can be set up to send automated messages to alert customers that an order has been fulfilled and is on the way to its destination.

In Transit

Global Positioning System (GPS) technology has revolutionized the logistics industry as much as computerized inventory management. The ability to track the exact location of delivery vehicles, including cars, trucks, boats, and planes, down to specific coordinates allows for greater communication and collaboration between those who order and those who deliver items. A series of satellites that orbit the earth communicate with GPS devices, linking them into computer systems that report their exact location. In addition to GPS, when a delivery involves multiple stops on the way to its destination, each individual stop can be recorded and monitored throughout the network of logistics storage facilities. The best way to track an important order is through the combination of local inventory tracking and monitoring of delivery vehicles through GPS systems. During each step of the process, you’re able to confirm the departure and arrival of the package through various logistics facilities, even confirming the exact coordinates of the item regardless of where it’s located around the world.

Have an Important Order to Ship?

At Power Link Expedite, we help businesses achieve their needs through our state-of-the-art technology, experienced drivers, and high-quality customer service.  For over 15 years, we have shipped items large and small across the GTA, Canada, and to the U.S. For more information about how we can help you, visit our website to learn more about our services, or contact us to request a quote.

How to Get More From Your Courier

August 22, 2015

courier service In any business, the most important thing is to keep your customers happy. No matter who you are or what you’re selling, if you have unhappy customers, it will impact on your business One of the most important and easiest ways to keep your customers happy is to offer a strong courier service. Regardless of the quality of your product, if a delivery arrives late or damaged, your customer won’t be happy and may take their business elsewhere. If you choose to work with a sub-standard courier, you have no one to blame but yourself, so you need to be careful about who you choose to carry your products. A wise choice can propel your business to new levels while poor services may just work the opposite way. So, it’s crucial to take time and choose wisely. Always Consider:

Cost

Whatever your business, you will be looking to keep costs down, so you may not be able to afford an expensive courier service company. It’s a common adage that “you get what you pay for,” but it is fully possible to enjoy first class service at a fair price, if you shop around and are willing to negotiate. You can contract a fairly priced courier provider but still enjoy the top-notch services you are after.

Reach

It’s important that whatever company you choose can actually take all of your deliveries. No matter what size your company is, you need to be able to reach your customers, and you’ll need a provider who can deliver to everywhere your customers are. This especially applies if your business has an international customer base.

Customer Service

By using a company that offers an up-to-date tracking system, you and your customer can keep tabs on the shipment, from when it leaves the courier’s office to your buyers front door and everywhere in between. This will spare you the stress of guessing whether your customers order reached its destination. Theft, loss or damages are things that can crop up during shipping and delivery, no matter how careful you and your courier are, so be sure you are sufficiently covered against these, especially when you are sending costly products. Not all courier companies offer the same terms, and some also have a maximum amount for liability, so check all this before choosing your courier. The courier should also be able to present delivery confirmations each time, which comes with the recipient’s signature.

Customer Reviews

A company can tell you whatever it likes when you approach them with business but the proof of the pudding is in the eating, in this case, customer reviews. Take some time to research and see what has been said about the company by their customers. Good places to look are on business forums, or “you can do a quick check on sites like Trust Pilot which let you search for a company then provide the reviews.”

Ready to Try a Different Type of Courier?

Since 1998, loyal customers have shipped their packages with confidence with Power Link. As a leading provider of same-day courier and expedited freight services, Power Link combines state-of-the-art technology with old-fashioned values for a service you can depend on.

For more information about how we can help you, visit our website to learn more about our services, or fill out the form on the right to request a quote.