In business, nothing is more important than keeping your customers happy. Regardless of the size of your company, if your consumers are unhappy, it will have a negative effect on your business, but small businesses are more vulnerable than most.
To keep your customers happy, you need to offer the best possible courier service. If a delivery arrives late or damaged, it’s unlikely that the customer will return. If the courier is sub-par, it will reflect poorly on you, so you need to be very careful about who you choose.
A fast and safe delivery system is crucial to running your business. You (and the customer) will also want to be able to track the package from the time of the order to the point of delivery. You may also need to research insurance issues; it’s very unreasonable to ask the customer to cover any damages that may occur over the course of transport due to mishandling.
As a business, you will be looking to keep costs down, so you may not be able to afford an expensive courier service company. It’s a common adage that “you get what you pay for,” but it is fully possible to enjoy first class service at a fair price, if you shop around and are willing to negotiate.
Small businesses are more likely to have customers in surrounding areas than further afield. If your small business wants to use couriers for deliveries, you need a provider who can deliver to everywhere your customers are. The same applies if your business has an international customer base. In these instances, worldwide deliveries will be a necessity. It’s important that whatever company you choose can take all of your deliveries.
Deliveries can be stressful. When you’re dealing with a courier, you want someone whose customer service will ensure you are not stressing every time you give them a package. You should also deal with a company that will allow you access to your account 24/7, so you can monitor pickups and deliveries whenever you want to check in.
The courier provider should also be able to present you with delivery confirmations each time, with the recipient’s signature.
Although a courier company may say whatever it takes to secure your business with them, reviews can offer an alternate view on their services. Set aside some time and go through the complaints, comments and reviews of them by other businesses and customers. This could make or break your decision to do business with them.
Looking for a Reliable Courier Service for Your Business?
At Power Link Expedite, we assist countless businesses achieve their needs through our state-of-the-art technology, experienced drivers, and high quality customer service. For over 15 years, we have shipped items large and small across the GTA, Canada and to the US.
For more information about how we can help you, contact us to request a quote
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