How to Get More From Your Courier
August 22, 2015
In any business, the most important thing is to keep your customers happy. No matter who you are or what you’re selling, if you have unhappy customers, it will impact on your business
One of the most important and easiest ways to keep your customers happy is to offer a strong courier service. Regardless of the quality of your product, if a delivery arrives late or damaged, your customer won’t be happy and may take their business elsewhere.
If you choose to work with a sub-standard courier, you have no one to blame but yourself, so you need to be careful about who you choose to carry your products.
A wise choice can propel your business to new levels while poor services may just work the opposite way. So, it’s crucial to take time and choose wisely.
Whatever your business, you will be looking to keep costs down, so you may not be able to afford an expensive courier service company. It’s a common adage that “you get what you pay for,” but it is fully possible to enjoy first class service at a fair price, if you shop around and are willing to negotiate. You can contract a fairly priced courier provider but still enjoy the top-notch services you are after.
It’s important that whatever company you choose can actually take all of your deliveries. No matter what size your company is, you need to be able to reach your customers, and you’ll need a provider who can deliver to everywhere your customers are. This especially applies if your business has an international customer base.
By using a company that offers an up-to-date tracking system, you and your customer can keep tabs on the shipment, from when it leaves the courier’s office to your buyers front door and everywhere in between.
This will spare you the stress of guessing whether your customers order reached its destination. Theft, loss or damages are things that can crop up during shipping and delivery, no matter how careful you and your courier are, so be sure you are sufficiently covered against these, especially when you are sending costly products. Not all courier companies offer the same terms, and some also have a maximum amount for liability, so check all this before choosing your courier. The courier should also be able to present delivery confirmations each time, which comes with the recipient’s signature.
A company can tell you whatever it likes when you approach them with business but the proof of the pudding is in the eating, in this case, customer reviews. Take some time to research and see what has been said about the company by their customers. Good places to look are on business forums, or “you can do a quick check on sites like Trust Pilot which let you search for a company then provide the reviews.”
Ready to Try a Different Type of Courier?
Since 1998, loyal customers have shipped their packages with confidence with Power Link. As a leading provider of same-day courier and expedited freight services, Power Link combines state-of-the-art technology with old-fashioned values for a service you can depend on.
For more information about how we can help you, visit our website to learn more about our services, or fill out the form on the right to request a quote.