Is Your Business Getting the Most From Today’s Shipping Technology?
November 10, 2015
It’s time to ask what else your courier company can do for you.
Can you find your shipment at any given time? For that matter, can you reach your courier’s customer service at any given time?
Today’s courier technology gives you unprecedented access and control during the entire shipping process.
If your current company doesn’t offer the following, it’s time to ask why.
This is obviously the most important feature. Today’s technology gives you the ability to see exactly where your shipment is, right now.
Framing a realistic expectation of when things will arrive is important for both you and your recipients.
There is also the piece of mind of knowing exactly what is happening at all times.
Ordering can be a massive time drain, so make sure your courier gives you the tools to help you place small and bulk orders, as quickly as possible.
Your courier should offer you the ability to:
- Place an order online
- Print waybills
- Track the status of your shipment with email updates
- Receive an electronic Proof of Delivery (P.O.D.)
- View your invoices
- Search for previous shipment records
- Access your shipment history online
- Receive your invoices and statements electronically
- Update your address book
Dispatch and POD
You also need to work with a company who has a constant understanding of where exactly their fleet is at all times. That way, they can dispatch the closest possible agent to come pick up your rush delivery. Otherwise, you can lose valuable time, before you have even sent anything.
Also, all drivers should be equipped with mobile data terminals, which instantly record and transmit pick-up and “proof of delivery” information so your delivery data status and updates are time-stamped and available online.
This ensures your package arrives in the right hands, every time.
If your courier doesn’t offer you this level of service and accountability, it’s time to find a courier that can.
Looking for a Reliable Courier Service?
At Power Link Expedite, we assist countless businesses achieve their needs through our state-of-the-art technology, experienced drivers, and high quality customer service. For over 15 years, we have shipped items large and small across the GTA, Canada and to the US.
For more information about how we can help you, visit our website to learn more about our services, or contact us to request a quote, and step up your game to offer quality courier services like the biggest players.